Refund Information

💳 Refund Policy

Last updated: July 25, 2025

We understand that trust is everything—especially when it comes to digital tools like FollowSpy. That's why we offer a limited 30-day refund guarantee, but only in cases where our service doesn't function as intended.

Please read this policy carefully to understand what qualifies (and what doesn't).

✅ When You Can Get a Refund

We offer full refunds within 30 days of purchase only if you meet all of the following criteria:

  • The product failed to work as described, and
  • You contacted our support team, gave us a chance to fix the issue, and
  • You cooperated with our troubleshooting steps, including sharing screenshots, browser details, and error behavior, and
  • Your account was not flagged for misuse, automated scraping, API abuse, or suspicious behavior.

This policy covers technical failure only. We will not issue refunds based on misunderstanding the service, changes of mind, or dissatisfaction with the insights provided.

❌ When Refunds Are Not Granted

We do not issue refunds for:

You used the product successfully but didn't find the data you hoped for
You misunderstood how it works

(e.g., it doesn't hack into private accounts, show deleted messages, or reveal restricted content)

You forgot to cancel your subscription
You didn't use the product at all but had access
Your account was flagged for violating our Terms of Service
You claim a family member or partner bought it without permission
You bought multiple times for multiple accounts and now want a bulk refund
You initiated a chargeback or dispute before contacting our support

Important Note:

Using our platform even once to load data, view an account, or use the anonymous story viewer counts as "use." No refunds will be granted in these cases.

🔁 Auto-Renewals & Cancellations

All subscriptions renew automatically unless canceled before the next billing date. We clearly state this at checkout and in your account dashboard.

  • You are responsible for managing your subscription
  • Cancel anytime via your account dashboard—no need to email
  • Cancellation stops future charges, not past ones
  • We do not issue pro-rated refunds if you cancel partway through a billing period

🛠️ How to Request a Refund

If you believe you qualify for a refund under our 30-day functionality policy, follow these steps:

Email us at support@followspy.ai with:

  • The email you used to sign up
  • A clear explanation of the issue
  • Screenshots, video recordings, or error messages, if available

Our team will respond within 2 business days. If the issue is confirmed and can't be resolved, we'll process the refund within 5–7 business days.

⚠️ Abuse & Chargebacks

We monitor for refund abuse and reserve the right to block access to our services if we detect fraudulent behavior or chargeback attempts.

Customers who initiate chargebacks without first contacting support may be permanently banned from all future use of FollowSpy.

All payment disputes are handled through PaymentKit, our payment processing provider.

💬 Still Have Questions?

We're here to help

If you're unsure whether you qualify for a refund, or if you're having any technical issues, just reach out to our team:

📧 Email us at: support@followspy.ai

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